At Zunaya.in, operated by Sharp Mind Web Solutions, we are committed to ensuring a smooth and reliable delivery experience for our customers across India. This Shipping and Delivery Policy outlines the terms and conditions related to the shipping and delivery of our natural hair regrowth supplement powder. By placing an order with us, you agree to the terms outlined in this policy.
1. Shipping Locations
We offer shipping and delivery services only within India (Pan India). We do not deliver outside India.
We deliver to all states and union territories in India, subject to the availability of our trusted courier partners and compliance with local regulations.
We do not deliver to restricted locations where shipping of particular products is prohibited by law.
2. Delivery Timelines
Metro Cities: For orders placed in metro cities (Delhi, Mumbai, Kolkata, Chennai, Bengaluru, Hyderabad, Ahmedabad, and Pune), we aim to deliver within 2 to 5 days from the date of dispatch.
Non-Metro Cities: For orders placed in all other cities and towns across India, we aim to deliver within 5 to 10 days from the date of dispatch.
Variable Timelines: The above timelines are indicative and may vary depending on your delivery address. Delivery times may be shorter or longer based on factors such as your location, availability of courier services, or unforeseen circumstances (e.g., natural disasters, strikes, or holidays).
We will make every effort to deliver your order within the estimated time, but we are not liable for delays caused by third-party courier services or circumstances beyond our control.
3. Order Dispatch and Address Changes
Once your order has been dispatched from our warehouse, we are unable to modify the delivery address. Please ensure that the shipping address provided at the time of order placement is accurate and complete.
If our courier partner is unable to deliver the order to your provided address, the order will be returned to us and processed as a return.
4. Tracking Your Order
Once your order is dispatched, we will provide you with a tracking link via the phone number or email address you provided during order placement.
You can use this tracking link to monitor the status of your delivery. Please allow 24 hours after dispatch for the tracking information to update.
5. Delivery Charges
Delivery charges, if applicable, will be communicated at the time of order processing.
There are no hidden charges such as octroi or sales tax. The prices listed during checkout are final and inclusive of all applicable taxes, unless otherwise stated.
6. Delayed Deliveries
If your order is delayed beyond the estimated delivery timeline, you can reach out to us for assistance.
