At Zunaya.in (“we”, “us”, or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, social media platforms (Instagram, Facebook, WhatsApp), e-commerce platforms (Amazon, Flipkart), or other channels. By using our services or purchasing our products, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information from you:
Personal Information:
Name
Phone number
Email address
Shipping address
Payment details (processed via third-party payment gateways)
Testimonial Information:
Your hair care journey, including Before & After photos or videos (with your consent)
Usage Information:
Information about how you interact with our social media pages or e-commerce listings (e.g., likes, comments, messages).
2. How We Collect Your Information
We collect your information in the following ways:
Directly from You: When you place an order, contact us via WhatsApp, email, or social media, or share your testimonials.
Through Third Parties: When you purchase our products on e-commerce platforms (Amazon, Flipkart), we receive your order details from them.
Automatically: When you interact with our social media pages, we may collect usage data through platform analytics.
3. How We Use Your Information
We use your information for the following purposes:
To process and fulfill your orders, including shipping and delivery.
To communicate with you about your order, offers, or updates via WhatsApp, email, or phone.
To showcase your testimonials (Before & After photos/videos) on our social media or website (with your consent).
To improve our products and services based on your feedback.
To comply with legal obligations, if any.
4. Sharing Your Information
We may share your information with:
Third-Party Service Providers:
Delivery partners (e.g., courier services) to ship your orders.
Payment gateways (e.g., Razorpay, Paytm) to process your payments securely.
Social Media Platforms: When you interact with us on Instagram, Facebook, or WhatsApp, your information may be processed as per their privacy policies.
Legal Authorities: If required by law or to protect our rights.
We do not sell or rent your personal information to third parties for marketing purposes.
5. How We Store and Protect Your Information
Storage: Your information is stored securely on our devices (e.g., phone, computer) or cloud services (e.g., Google Drive) with password protection.
Security: We use reasonable measures like password protection to safeguard your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy (e.g., until your order is completed or for marketing purposes unless you opt out).
6. Your Rights
You have the following rights regarding your personal information:
Access and Update: You can request to access or update your information by contacting us.
Delete: You can request us to delete your information (e.g., testimonials or order details).
Opt-Out: You can opt out of marketing communications by replying “STOP” to our WhatsApp messages or emailing us.
7. Third-Party Links
Our social media pages or e-commerce listings may contain links to third-party websites (e.g., Amazon, Flipkart). We are not responsible for their privacy practices. Please review their privacy policies before sharing your information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website or social media pages with the revised effective date. Please check this policy periodically for changes.
9. Applicable Law
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDP Act). Any disputes will be subject to the jurisdiction of courts in Ambedkar Nagar, Uttar Pradesh.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
